At Bonnie Beautique, your satisfaction is our top priority. If your not completely happy with your purchase, we’re here to assist with exchanges and refunds to ensure you have a delightful shopping experience.
E-Commerce Purchases Return and Exchange Period
Time Frame: You have 14 days from the date of delivery to return or exchange your item.
Notification: Please inform us of your intention to return or exchange within 7 days of receiving your item.
How to Initiate a Return or Exchange
Contact Us: Email info@bonniebeautique.co with your order number and reason for return or exchange. Our team will provide you with are returns number and further instructions.
Prepare Your Item: Ensure the item is in its original condition ,unworn, unwashed, and with all original tags and labels attached.
Ship the Item : Securely package your item and send it to:
BonnieBeautique 69 Ravensdale Heronswood Carrigaline
Co. Cork P43RH94
Ireland
We recommend using a trackable shipping service and retaining proof of postage, as we cannot be responsible for items lost or damaged in transit.
Return shipping costs are the responsibility of the customer and are non-refundable.
Refund Processing
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return conditions.
Approval: If approved, your refund will be processed to your original payment method within 7-10 business days.
Notification: We’ll notify you via email once your refund has been
Sale Items
Exchanges Only :Sale items are eligible for exchange only within 7days
No Refunds :We do not offer refunds on sale items
Final Sale Periods :During final sale periods, all sale items are considered final sale and are not eligible for exchange or return. Please review sale terms carefully
Non-Returnable Items
For hygiene reasons, certain items cannot be returned or exchanged:
Underwear
Swimwear(without the hygiene liner intact)
Accessories(such as socks and hats)
Please ensure you review product descriptions before making a purchase.
Order Cancellation
No Cancellations :Once an order has been placed, it cannot be cancelled. Please double-check your order details before completing your purchase.
Condition of Returns
Original Condition :Items must be returned in the original condition, unworn, unwashed, and free from any marks or scents (e.g., makeup, deodorant, perfume).
Tags and Packaging: All original tags, labels, and packaging must be
Rejected Returns :Items not meeting the conditions will not be accepted and will be returned to you.
Faulty Items
Contact Us Promptly: If you receive a faulty item, please email info@bonniebeautique.co
Assessment: We’ll assess the item and if deemed faulty ,offer a repair, replacement, or refund.
Exclusions: Items damaged due to misuse or failure to follow care instructions are not considered faulty.
Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer and are non-refundable.
Proof of Postage: We strongly recommend obtaining proof of postage and using a trackable shipping service.
Additional Information
Processing Time: Please allow additional time for processing during peak periods or holidays.
Contact Us: For any questions or assistance, email us at info@bonniebeautique.co.
We value your business and aim to provide you with the best service possible. Thank you for shopping with Bonnie Beautique!
Bonnie Beau-tique
69 Ravensdale
Heronswood
Carrigaline
Co. Cork P43RH94
Ireland
Let us know if there’s anything else we can assist you with!